Returns and Exchanges

• Our mission is to make your New York experience better and happier through ultra-soft luxury hoodies at extremely affordable prices.
• Our company runs on low profits because we deliver the goods directly to your location in New York and we source our very soft from exotic locations in India where the hoodies are tailored by craftsmen.
• Therefore, all sales are final and we are unable to offer cash returns at the moment.
• Exchanges are possible depending on our current stock levels and the reasoning for the exchange. Requests will be fairly reviewed.
• Please contact the customer service within 24 hours of receiving the goods if you wish to receive an exchange. We do offer exchanges for production damages, such as:
  1. Wrong print
  2. Wrong size
  3. Actual damages to the hoodies such as a major tear
  4. Other requirements for an exchange:
  5. Please provide clear images of the problem within 24 hours
  6. The hoodies cannot be washed or used
  7. Customer is responsible for shipping back the hoodie.
  8. Please read more about our Exchange Policy in our Terms of Service.

Thank you very much for your cooperation.
We hope you enjoy your trip to New York, and we are happy to serve you.

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